How long will I be without my device?
In-Store Appointments - In-store appointment repair times can be completed in as little as 15 minutes however this is subject to stock availability and the complexity of the repair service in question. As an overall promise, we always advise that any repair does not go over 5 business days.
Will I be updated throughout the repair process?
We understand that customer communication is key to being able to give a second to none service. We have a specially designed system in order to automatically update you every step of the way via email and sms. These are real time updates so that you are kept in the loop along side our customer account managers.
What happens to my data during a repair?
We only touch what the repair requires and we keep your data private. We still recommend backing up your device before any repair, and signing out of sensitive accounts if you can.
I Have A Busy Schedule, Can You Accommodate?
Life and schedules can be tricky, this in mind we have opened our customer service levels even further - You can start a repair online any time, and each store's opening hours are on our Locations page.
Is your repair work guaranteed?
Our repairs carry a 90-day warranty, apart from liquid damage repairs. New damage after the repair, such as a drop or a crack, is not covered.
Am I Able To Speak To Someone - Or Can I Only Book Online?
In Short - YES! We have a full customer service team ready to help with your requests and are available during store hours.
You are able to get up to date information on the latest pricing and service availability in your area. - Existing Customer? They can give you up to date information regarding the status of your repair process.
Will You Wipe My Device?
We always recommend that you back up and erase your personal data before bringing your device in. However this is not always possible, maybe you do not want the extra hassle of completing this task and that's perfectly understandable.
We will leave the device data exactly how we find it and none of this will be erased or changed in any way. Should we need to complete a software flash we will only go ahead and do this once we have contacted you and obtained your full permission to do so.